At StacPro, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, we are here to help. This policy outlines the conditions and process for returning items and requesting refunds.

1. Eligibility for Returns

You may return your item(s) if the following conditions are met:

• The return request is initiated within 7 days from the date of delivery.
• The item is in its original condition, unused, and with all tags, packaging, and accessories intact.
• The product is not ineligible for returns (see below).

Non-Returnable Items:

• Items on final sale or marked as non-returnable (e.g., gift cards, perishable goods).
• Customized or personalized products.
• Items without original packaging or missing parts.

2. Return Process

To initiate a return, follow these steps:

1. Contact Us: Reach out to our customer support at  info@stacpro.com,                   +91 6291816851 within 7 days of receiving your order. Provide your order number, item details, and reason for return.
2. Approval and Instructions: Once approved, you will receive instructions on how to send the item back.
3. Shipping the Item: Pack the product securely and ship it to the return address provided. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

3. Refunds

Refunds will be processed under the following conditions:

• Eligibility: Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
• Processing Time: If approved, the refund will be processed within 5-7 working days to your original payment method.
• Shipping Costs: Original shipping charges are non-refundable unless the return is due to our error.

Partial Refunds:

We may grant partial refunds in the following situations:

• Items not in their original condition or missing parts, but still eligible for return.
• Items returned outside the specified return window, but at our discretion.

4. Exchanges

We offer exchanges for defective or damaged items. To request an exchange:

• Contact us at  info@stacpro.com, +91 6291816851 within [2 days] of delivery.
• Provide clear pictures of the defective or damaged product.
• Once approved, we will ship the replacement item to you.

5. Cancellations

Orders can be cancelled if the request is made before the item has been shipped.

• Contact us immediately at info@stacpro.com, +91 6291816851 to cancel your order.
• Once shipped, cancellations are no longer possible, and you will need to initiate a return.

6. Late or Missing Refunds

If you haven’t received your refund within the stated time:

• Check with your bank: Some banks may take additional time to process refunds.
• Contact your card issuer: There might be a processing delay.
• Contact us: If you’ve done all of the above and still haven’t received your refund, email us at info@stacpro.com

7. Return Shipping Address

Parashnath Polypack Private Limited
Saraswati Industrial Complex,
Ankurhati, Domjur,
Howrah- 711411

8. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact our customer support team:

• Email: info@stacpro.com
• Phone: +91 6291816851